Shipping policy

Delivery areas and rates

Available delivery destinations and the final charge are shown at checkout before you pay. For eligible United Kingdom orders with a total configured product weight below 3 kg, our standard tracked delivery is free. Orders at or above 3 kg and faster delivery options are priced at checkout. Weight-based rates depend on accurate product and package weights; if a rate is not available for an address, please contact us before ordering.

Canada and Nigeria delivery is offered only when those destinations are enabled at checkout. The price depends on destination and weight and appears before payment. Your payment provider may apply its own exchange rate or charges if it converts the checkout currency. Import duties and local taxes may be payable on international delivery unless checkout expressly states they are included; the receiving country's customs authority controls those charges.

Processing and transit

We aim to deliver stocked goods within the estimate shown on the product page or at checkout. The 7 to 21 day window advertised on this site is an estimate for applicable orders, not a guarantee for every destination or a replacement for an agreed delivery date. Bespoke work and services have their own lead time agreed before purchase. Unless a different time is agreed with you, UK consumer law generally requires delivery without undue delay and within 30 days after the contract is made.

We send dispatch and tracking details when available. If an item is delayed, please contact beklar822@gmail.com with your order number. Your statutory remedies for late delivery remain available. The goods remain our responsibility until you, or a person you nominate, receive them, unless you arranged your own carrier outside the options we offered.

Address and delivery problems

Please check the delivery address before payment and contact us as soon as possible if it needs correcting. We will try to amend an order before dispatch, but cannot promise a carrier can redirect it once dispatched. If a parcel arrives damaged or appears lost, tell us promptly so we can investigate with the carrier; this does not limit your consumer rights.