Refund policy

Changing your mind about goods

If you buy goods online as a consumer, you can usually cancel within 14 days after the day you receive them, without giving a reason. If one order arrives in separate deliveries, the period runs from the day after the last delivery. Email beklar822@gmail.com with your name, order number and a clear cancellation statement. You may use the model cancellation form below, but you do not have to.

For an eligible delivered order, you can also sign in to your account, open the order and choose Return items. If that option is unavailable, email us; the account tool does not limit your legal rights.

After telling us, please send the goods back within 14 days. Contact us first for return instructions and the correct return address; the registered office is not a returns drop-off point. You are responsible for the direct return postage for a change-of-mind return unless we agree otherwise. We recommend a tracked service and keeping proof of postage. We pay reasonable return costs where the goods are faulty, misdescribed or otherwise do not conform to the contract.

You may inspect a unit as you would in a shop. We may deduct a reduction in value caused by handling beyond what is needed to establish its nature, characteristics and functioning. Cutting lace, wearing or altering a unit may affect its value; these actions are not an automatic loss of every statutory right.

Exceptions

The change-of-mind right may not apply to goods genuinely made to your specifications or clearly personalised, or to goods that were sealed for health or hygiene protection and are unsuitable for return once unsealed. We will identify any applicable exception before you place an order and assess the particular product and packaging; a standard wig is not automatically excluded merely because it is hair. These exceptions do not affect your rights if goods are faulty or not as described.

Refunds and exchanges

For a valid cancellation, we refund the price and the cost of our least expensive standard outbound delivery option. If you selected a more expensive delivery service, the extra cost is not refundable. We refund to the original payment method without undue delay, no later than 14 days after we receive the goods back or receive evidence that you sent them, whichever is earlier. We may offer an exchange if stock is available, but you may choose your legal remedy instead.

Faulty goods and your legal rights

Goods must be as described, of satisfactory quality and fit for purpose. If they do not meet those standards, contact us with your order number and photographs where useful. UK consumer law may give you a 30-day short-term right to reject, and rights to repair or replacement and, in appropriate cases, a price reduction or final refund. If a product comes with an additional voluntary guarantee, its written terms will be supplied for that product. Such a guarantee adds to, and never replaces, your statutory rights. You do not need to buy a warranty to use those rights.

Services and booking deposits

For a service booked online, the normal 14-day cancellation period begins the day after the contract is made. If you expressly ask us to start work during that period and later cancel, we may charge a fair proportion for work already supplied, after giving you the required information. If a service has been fully performed during that period after your express request and acknowledgement, the statutory change-of-mind right may end. A deposit is part of the service price, not an automatic non-refundable penalty. If you need to reschedule or cancel, contact us promptly; any charge outside your statutory rights will be limited to a fair amount reflecting actual loss and disclosed before booking.

How to contact us

Email beklar822@gmail.com. BEKLARCONCEPT LTD, company number 17511168, registered in England and Wales, registered office: 5 Albion Hall Place, Bolton, BL4 8ES, United Kingdom. This is a registered office, not a returns address or a walk-in studio.

Model cancellation statement

To BEKLARCONCEPT LTD at the email address above: I/We hereby give notice that I/we cancel my/our contract for the sale of the following goods or supply of the following service: [description]. Ordered on/received on: [date]. Name: [name]. Address: [address]. Date: [date].